Tapendium Digital Concierge Launches with The Fullerton Hotels Singapore

In Singapore and first in Southeast Asia, The Fullerton Hotels Singapore introduces the interactive Tapendium Digital Concierge Solution in all rooms to provide its hotel guests with an enhanced guest experience.

Following a successful trial in the first half of 2017, The Fullerton Hotel and The Fullerton Bay Hotel Singapore have transitioned from printed compendiums to easy to use interactive Samsung tablets which house the Digital Concierge Solution.

“At Samsung, we are constantly seeking ways to work with partners to develop solutions that help evolve the way things are done and transform the industry. We are delighted to be working with Tapendium to bring the Digital Concierge Solution to guests of The Fullerton Hotels Singapore,” said Timothy Tan, Head of Enterprise Business, IT & Mobile, Samsung Electronics Singapore. “The combination of Samsung’s Knox customization technology and the Samsung Galaxy tablet provide a secure platform with a sleek and intuitive interface that aims to enhance and redefine the hospitality experience for both hoteliers and hotel guests alike.”

Cavaliere Giovanni Viterale, General Manager of The Fullerton Heritage commented: “We are delighted to be the first Southeast Asian hotel group to implement the Tapendium solution in all our guest rooms and suites. This technology has allowed us to further our efforts on becoming a “Smart Fullerton” by enabling more efficient delivery of our services as well as more time for our teams to create personalised experiences for our guests.”

Guests can now browse and request the hotels’ in-house services using the convenient, user-friendly Tapendium technology. Ordering room service has never been so easy with intuitive menus on the e-Compendium that recommend complementing dishes and drinks. Guests can also book hotel restaurant tables and spa treatments using the tablet; as well as research Singapore’s tourist attractions and events, and plan their travel itineraries.

With information updated in real time by the hotels’ team, guests are assured that they have the most current information and recommendations in the palm of their hand.

According to Cavaliere Giovanni Viterale: “From January to October 2017, we received a high guest satisfaction rating for the new in-room digital concierge service which also acts as an e-Compendium, replacing the in-room printed version and other printed collateral. In the long-term, this will deliver cost savings and drive sustainability as part of our efforts to become a more environmentally conscious organisation.”

Within just a few short months since adopting Tapendium technology, all printed material has been removed from The Fullerton Hotels’ rooms. With all guest communication now instantly presented through the tablets, both hotels are delivering on their efforts to operate in a more sustainable manner while driving cost efficiency.

Steve Wooding, CEO of Australian-developed Tapendium commented: “We are very proud that such a prestigious group as The Fullerton Hotels Singapore has adopted our solution after a trial period and demonstrated real cost savings and measurable workplace productivity at both their hotels.”

This deployment into 500 rooms at The Fullerton Hotels Singapore – 400 rooms at The Fullerton Hotel and 100 rooms at The Fullerton Bay Hotel – joins Tapendium’s significant presence in Australia where hotels and guests alike have labelled it the world’s most intuitive compendium solution High guest utilisation from satisfied users make it a popular choice for technology-forward hotels and guests.

The in-room e-Compendium tablets at The Fullerton Hotels enables guests to:
⦁ Receive instant messages that delight them with real-time updates on promotions and activities around the hotels
⦁ Order in-room dining from an e-menu which prompts users on complementary food and beverage pairings
⦁ Request for concierge services such as a scheduled taxi or a pillow from the pillow menu
⦁ Place dining reservations for any of the dining establishments at both The Fullerton Hotel and The Fullerton Bay Hotel
⦁ Reserve a spa session at The Fullerton Spa at The Fullerton Hotel Singapore
⦁ Book a meeting room facility during their stay
⦁ Discover amenities and activities available in and around The Fullerton Heritage precinct
⦁ Access digital news from international media represented in over 30 countries
⦁ Shop the hotel’s e-store for souvenirs to bring home to their family and friends

Technology partners Samsung and Tapendium, have provided a secure, easy to manage device, which is not only cool, but is a genuine hospitality focused solution that enables hotels to deliver an extraordinary guest experience.